Living, dying and transformation in Banaras : The crossing project

SHIPPING POLICY:
The customer will be provided the estimated due date, but we are not liable for any delays in the shipment procedure. The risk of loss and damage is passed to you as soon as the product is delivered. We do not arrange for reverse shipment. If a product needs to be returned, we might request you to send the products through any courier service.

RETURN POLICY:
If you return any product, we will accept it only under the following conditions:
1. If it is damaged during shipping.
2. It is defective.

We will also accept the return if the product is wrongly delivered to you or the packing is incomplete. However, we should be informed about the discrepancies within 72 hours of the product's delivery date. At the same time, the products should also be returned in their original condition.

THE REPLACEMENT CONDITIONS:
We offer you a guarantee of 14 days replacement guarantee for the products we have sold on the site adhering to certain conditions mentioned. The customers must notify us about the defect or the damage within 72 hours of receiving the products. If the customer fails to inform us within the due date, we reserve the right to reject or accept the request. We can replace the defective product with a brand-new one without charging extra. On the other hand, digital content like e-books is not returnable.

POLICY OF CANCELLATION AND CHARGES:
If there is a change in quantity or addition of items or if specific changes have been accepted, we can modify the details of the orders. All the sales are final, and the items can only be cancelled before the order is finally shipped.